The Harkness Roses website is owned and operated by Planet Gardening Limited, who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Planet Gardening Ltd (Trading as Harkness Roses)
Gardening House, Briar Patch Nursery, Ickwell Road, Upper Caldecote, Bedfordshire, SG18 9BJ
Phone: 01462 420402
Email: [email protected]
Company number: 11513736
Making A Purchase
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept all major credit and debit card and payments are securely taken using the known and trusted SagePay gateway.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Our roses are described as accurately as possible and the images used on this website are representative of each rose. However, you must acknowledge that the description is general and so there may be variations of the characteristics and sizes of products as they are natural individual living plants. Please note that all plants are affected by seasonal variations. Please call our customer service team on 01462 420402 if you have any questions about product descriptions or visual appearance before placing an order.
Shipping and Handling
A charge of £6.95 will be added to your order to cover postage and packaging. Please allow 7 days for delivery unless the item you have ordered on on pre-order for a later date.
We aim to deliver your order using a next day service but you can select a specific delivery date in the checkout section (restrictions apply). While every effort is made to deliver your order as per your requirements, all deliveries are subject to the availability and service levels of our third-party courier and we cannot therefore guarantee that delivery is made on the date required.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
Due to the live nature of our product, DPD our courier partner, will leave your parcel in a safe place on the first delivery attempt. By accepting our Terms & Conditions you agree that we cannot accept responsibility for parcels left. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
During the COVID-19 pandemic we have experienced and continue to experience service delays, we endeavour to reduce the impact to our customers, but this is not always possible. We will contact you about any delays. If you have an questions please contact us on 01462 420402 or [email protected]
Guarantee of quality
We aim to supply roses of the highest quality. However, with living plants, problems occasionally arise. If any roses are damaged on receipt, or if they fail to grow in the first 6 months, we will replace them free of charge. For more details about our guarantee, please contact our customer service team on 01462 420402 or e-mail [email protected] We cannot be responsible for adverse weather conditions or for circumstances beyond our control.
For orders made from the UK or the European Union, 20% VAT is added.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Availability of Roses and Other Products
All our roses and accessories are sold subject to availability at time of ordering.
Special Offers, Discounts and Voucher Codes
Harkness Roses voucher codes can only be used against purchase made from the World of Roses Limited Online website.
Discount voucher codes must be entered at the point of placing your order, in the special promotions box provided on the checkout page.
Only one voucher code can be used per order.
Voucher codes cannot be exchanged for a cash alternative.
We cannot be held responsible for non-availability of the World of Roses Limited website which may prevent use of Voucher codes.
All special offers, discounts and voucher codes are subject to the availability of products and services and can be withdrawn at any time.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01462 420402 or write to us at Harkness Roses, Gardening House, Briar Patch Nursery, Ickwell Road, Upper Caldecote, Beds, SG18 9BS, United Kingdom.
World of Roses Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Contact you via email with specific offers, promotions and discounts for Harkness Roses.
d. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancelation policy does not affect your rights when we are at fault - for example, if goods are faulty or described incorrectly.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.